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How Can We Help?

Get the support you need to make the most of Gmail to Jira

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Documentation

Find detailed guides and tutorials for all features.

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Quick Start

Get up and running in minutes with our quick start guide.

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Email Support

Reach out to our team directly for personalized help.

support@innovaapps.ai
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Response Time

We typically respond within 24 hours on business days.

Mon-Fri, 9am-6pm EST

Frequently Asked Questions

How do I cancel my subscription? ▼
You can cancel your subscription anytime from your account settings. Go to Gmail → Gmail to Jira sidebar → Settings → Manage Subscription. Your access will continue until the end of your billing period.
Is my data secure? ▼
Yes! We use Atlassian's official OAuth 2.0 for authentication, and all communication is encrypted via HTTPS. We never store your email content or Jira credentials on our servers.
Can I use this with Jira Server/Data Center? ▼
Currently, Gmail to Jira only supports Jira Cloud. We're exploring options for Jira Server/Data Center support in future releases.
Why isn't the AI generating summaries? ▼
AI features require an active subscription. If you're on the free trial, ensure it hasn't expired. Also, the email needs sufficient text content for the AI to analyze.